Returns and Exchanges

At PTMYLE, we aim to provide a clear and straightforward shopping experience. This policy explains when a return, exchange, or refund may be requested and how the process works.

PTMYLE Est. is a Saudi establishment registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7054298596.

Last Updated: September 2026

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must generally be unused, in the same condition in which it was received, in its original packaging where applicable, and accompanied by proof of purchase.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Downloadable or digital products
• Certain personal care items
• Items that have been used, altered, damaged, or are missing required original packaging
• Other products excluded for hygiene, safety, or product-specific reasons

If you are unsure whether an item is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return, contact the PTMYLE Customer Support Team and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or supporting information when relevant

Email: support@ptmyle.com
Contact Us: PTMYLE Contact Page

Please do not send a product back before receiving return instructions from our support team.

All return, exchange, and refund requests are reviewed based on the conditions stated in this policy and the information available for each order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide clear photos or videos where applicable.

Our team will review the case and advise you on the appropriate next step, which may include a replacement, exchange, return, or refund.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, card provider, or payment service.

If an approved refund has not appeared after the expected processing period, please contact us at support@ptmyle.com.

Exchanges

We may replace or exchange items when they are defective, damaged, or incorrectly supplied.

To request an exchange, contact us with your order details and supporting information.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is due to an incorrect, damaged, or defective item, PTMYLE will review the case and provide the appropriate return instructions.

For returns requested for other reasons, return shipping costs may be the responsibility of the customer.

Shipping costs already paid may be non-refundable unless otherwise stated.

Need Help?

For questions related to returns, exchanges, or refunds, please contact:

Email: support@ptmyle.com
Contact Us: PTMYLE Contact Page

You may also review our:

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